Order Processing

Orders are generally prepared within [ORDER PROCESSING TIME]. Processing time is separate from carrier transit time. Orders placed around holidays, launches or preorders may take longer where disclosed.

Shipping

We currently ship to [SHIPPING TERRITORIES]. Available methods, rates and estimated delivery windows are shown at checkout. Delivery estimates are not guarantees and may be affected by carriers, weather, customs or other events outside our control.

Tracking and Address Accuracy

When tracking is available, we will send it to the email used for the order. Customers are responsible for providing a complete and accurate delivery address. Contact [SUPPORT EMAIL] promptly if an address needs correction; changes may not be possible after fulfillment begins.

Returns

Eligible unused products in original condition and packaging may be returned within [RETURN WINDOW] days of delivery, subject to the exclusions below. To request a return, contact [RETURNS EMAIL] with the order number and reason.

Non-Returnable / Special Items

Clearly list any non-returnable items before purchase, such as personalized/signed items, final-sale products, digital downloads or items damaged after delivery. Do not add exclusions that do not apply.

Damaged or Incorrect Orders

If an item arrives damaged, defective or incorrect, contact us promptly at [RETURNS EMAIL] with the order number and photos where useful. We will review the issue and provide an appropriate resolution.

Refunds

Approved refunds are issued to the original payment method after the return is received or otherwise verified. Bank/payment-provider processing times may vary.

Return Shipping

State clearly whether the customer or TSA pays return shipping for ordinary returns, and whether TSA covers return shipping for damaged/incorrect orders.

Contact

Order support: info.freshboxtech@gmail.com